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Welcome to Companion Animal Hospital
Dear Companion Animal Hospital Friends and Clients,
We know that the constantly evolving news surrounding COVID-19 can be scary and a bit overwhelming. With that in mind, Dr. Cashwell would like to let you know about the measures we have taken to do our part in reducing the spread of COVID-19.
Our temporary hours are 8:00am until 5:00pm - Monday through Friday.
** WE RESPECTFULLY REQUEST ~~ IF YOU ARE EXPERIENCING ANY SYMPTOMS SUCH AS FEVER, COUGHING, OR RESPIRATORY DISTRESS, PLEASE CONTACT US TO CANCEL ANY PROCEDURES FOR YOUR PET.
ALTHOUGH AT THIS TIME IT IS NOT BELIEVED THAT PETS THEMSELVES CAN CONTRACT AND TRANSMIT THE VIRUS TO PEOPLE, THERE EXISTS THE POSSIBILITY OF THE PET CARRYING DROPLETS FROM AN INFECTED PERSON ON THE SURFACE OF THEIR FUR AND THEREBY PROVIDING A TEMPORARY SOURCE OF INFECTION FOR OUR TEAM. WE DO NOT BELIEVE IT CAN TRANSMIT BETWEEN DOGS IN THIS WAY, IT COULD HOWEVER ENDANGER OUR TEAM AND PREVENT US FROM BEING ABLE TO PROVIDE THE CARE THAT IS NEEDED.**
We have instituted an extra layer of cleaning and disinfectant protocols to work in conjunction with our already comprehensive daily cleaning tasks. Common spaces are routinely disinfected throughout the day.
We continue to have hand sanitizer available at the reception desk. We ask that everyone (team and client alike), utilize this upon entering and exiting the building.
Our team members are asked to stay home if they have a fever and remain home until fever free for 24 hours. We kindly ask the same of our clients.
We ask clients who have appointments, but are running a fever to call us to reschedule or to ask a friend or family member to bring their pet to the hospital on their behalf. Our treating doctor or nurse can speak with them over the phone during the exam time to answer any questions and review diagnosis. We will be calling from a phone number not connected to our regular lines, please only CALL OUR REGULAR TELEPHONE NUMBER, especially for any messages. We will take payment over the phone via debit or credit card as we will maintain our no billing policy.
We are strongly encouraging our team and clients to wash their hands frequently, avoid touching their faces and keep a safe distance (6 feet) from anyone coughing. Sneezing and/or runny nose is NOT a symptom and is very common in our area due to allergies and our high pollen count.
For the time being we have instructed our team to refrain from shaking hands, hugging, or any physical contact.
If you need prescription refills, please call our office. We can prepare them ahead for pick up and bring them out to your car. We may also be able to mail some products to you from our office.
If you would like to have your pet's medication or food shipped directly to your home, we have our online pharmacy available for many items. For information, please call our office or go directly to our website: https://companionanimalhospital.vet then click on the Shop Now button on the left side.
Upon arrival you can let us know when you are in the parking lot and we will escort you directly to a room as quickly as possible. The health and safety of our clients, patients, team, doctors and community is always our number one priority. We will do all we can to minimize interaction or contact with other humans.
Please let us know if you have any questions. Be safe and keep positive.
The only AAHA accredited veterinary hospital in Phenix City and Columbus area.
Companion Animal Hospital is an accredited member of the American Animal Hospital Association. This recognition means that our Veterinarians, and Care Team uphold the highest standards in veterinary medicine. AAHA sets standards in 18 different areas for quality pet care in veterinary hospitals.
Why does accreditation matter? Click here.